Update Regarding Access Into the HPE Application Portal

August 9, 2019

The Hospital Presumptive Eligibility (HPE) Application Portal access issue was resolved on July 26, 2019.

However, certain HPE providers are being denied access into the HPE Application Portal due to not properly re-registering in the Medi-Cal Learning Portal (MLP) as instructed in a NewsFlash article titled “Modifications to the HPE Computer Based Training and HPE Application Portal” that published on April 2, 2018.

In order to access the HPE Application Portal, HPE providers being denied access must re-register in the MLP with either a user type of “Healthcare Provider” or “Provider Staff,” provide a valid National Provider Identifier (NPI) and successfully complete the HPE Provider/Employee Computer Based Training (CBT), as indicated in the instructions below.

For questions, providers may contact the Telephone Service Center (TSC) at 1-800-541-5555 from 8 a.m. to 5 p.m., Monday through Friday, except holidays, and use the HPE automation prompt options indicated on the Hospital Presumptive Eligibility (HPE) Program page of the Medi-Cal website.

HPE Provider/Employee CBT Registration Instructions:

  • Visit the Medi-Cal Learning Portal.
  • Click the “Register” link on the top right corner of the page.
  • Complete all required fields marked with a red asterisk on the registration form.
    • Select user type “Healthcare Provider” or “Provider Staff.”
    • Enter a valid NPI. You will need to use the same NPI to access the HPE Application Portal.
  • To complete the registration, type in the CAPTCHA, click the “Accept Terms” box and click the “Register” button on the bottom right of the page.
  • Check your email for login credentials. You will be prompted to update your password after initial login.
  • After logging in, navigate to “HPE Provider/Employee Training” then select “eLearning and CBTs.”
  • Click “Hospital PE (HPE) Program Provider/Employee Training Course” under “Provider Training.”
  • Take the training and complete the test with a score of 80 percent or higher.

The computer must pass a connectivity test for providers to access the training.