Update for Paper RADs and No Pay Documents

July 27, 2022

On July 14, 2022, a newsflash titled “Paper RADs And No Pay Documents Will No Longer Be Mailed Due To Supply Chain Issues” was published. Paper RADs, Electronic Fund Transfer (EFT) and No Pay documents were previously expected to discontinue effective July 18, 2022, however the State Controller’s Office (SCO) will continue printing until the supply is consumed.

The Department of Health Care Services (DHCS) still plans on ending mailed RADs and No Pay documents in the future. Providers who have not yet transitioned to the PDF RADs (which includes the embedded financial summary information) are strongly encouraged to do so at this time.

For online PDF RADs and Medi-Cal Financial Summary Enrollment Instructions, please refer to the Paper RADs And No Pay Documents Will No Longer Be Mailed Due To Supply Chain Issues article of July 14, 2022.

For any questions regarding PDF RAD access, contact the Telephone Service Center (TSC) at 1‑800‑541-5555.

Additional information will be provided in a future publication.