Paper RADs And No Pay Documents Will No Longer Be Mailed Due To Supply Chain Issues

Originally published July 14, 2022
Updated July 27, 2022
Paper RADS, Electronic Fund Transfer and No Pay document were expected to discontinue effective July 18, 2022.  The State Controller’s Office will continue printing until supply is consumed.  The Department of Health Care Services (DHCS) will end mailed RADs and NO Pay documents at a later date.

Effective July 18, 2022, Medi-Cal providers will not receive mailed Remittance Advice Details (RADs). In addition, providers will not receive Electronic Fund Transfer (EFT) statements or No Pay documents. This change will not impact paper warrants or direct deposit payments.

The Medi-Cal Checkwrite Schedule will remain unchanged and provider warrant release dates and EFT dates of deposit will continue without interruption as published.

Additionally, providers will be able to access their online PDF RADs and HIPAA 835 files as published. Providers who have not yet transitioned to the PDF RADs (which includes the embedded financial summary information) are strongly encouraged to do so at this time.

Benefits of PDF RADs:

  • The PDF RAD (and embedded financial summary information) is available earlier than paper RADs and financial summaries.

  • The PDF RADs and financial summary contains all the information of paper RADs and financial summaries.

  • There is no charge for this online service.

  • Up to six calendar weeks of current RADs are available for immediate download. In addition, a historical RAD base has been built, and up to three years of historical RADs are available within one business day of a request.

  • Printed versions of the online PDF RADs are adequate to submit as supporting documentation with Claims Inquiry Forms (CIFs) and Appeal Forms.

  • Help California go green by no longer receiving paper RADs.

Online PDF RADs and Medi-Cal Financial Summary Enrollment Instructions:

Quick & Easy Access:

  1. Log in to your Medi-Cal account on the Medi-Cal Providers website under the Transactions tab. (Providers must have a signed Med-Cal Point of Service [POS] Network/Internet Agreement form on file)

  2. Click on the “Other” tab

  3. Click on the “Remittance Advice Detail (RAD)” link

Once enrolled, the PDF RAD and Medi-Cal Financial Summary are accessible on the Medi-Cal Providers website under the Transaction Services page. To access the transaction, providers must have a signed Medi-Cal Point of Service (POS) Network/Internet Agreement form on file, an NPI and PIN.

For any questions regarding PDF RAD access or completion of the Medi-Cal Point of Service (POS) Network/Internet Agreement, contact the Telephone Service Center (TSC) at 1-800-541-5555.