MCSS Emails and MLP Surveys Temporarily Suspended

October 15, 2021

Due to technical difficulties, the following Medi-Cal services are temporarily suspended until further notice:

  • Medi-Cal Subscription Service (MCSS): emails sent to MCSS subscribers are temporarily suspended. Existing subscribers can still access their profile and edit their subscription preferences during this period, and potential new subscribers can also sign up with MCSS, although they may not receive a traditional welcome email after successful subscription.
  • Medi-Cal Learning Portal (MLP): survey links available in the MLP for users who have completed a course, are temporarily suspended. Users can still access the MLP and complete MLP courses, but they will not be able to submit a survey after completion of the course.

Note: During this period survey completion will not be required to obtain a certificate for completion of the Audits & Investigations courseware.

Medi-Cal is monitoring the issue and working on resuming both services as soon as possible. We apologize for the inconvenience.