Updates to the Medi-Cal Learning Portal

December 15, 2021

Effective Friday, December 17, 2021 at 6 pm PST, the Medi-Cal Learning Portal (MLP) might be experiencing some outages and issues due to the following system update. The MLP will be fully functional again on Sunday, December 19, 2021.

When registering a new MLP account, users will have the option to add up to five affiliated National Provider Identifiers (NPIs) to one user’s profile. The NPIs are numbered as follows: NPI1, NPI2, NPI3, NPI4 and NPI5. The NPIs must be used in numerical order. In addition, there exists a total of five Presumptive Eligibility (PE) sub-catalogs that numerically align with each NPI. Each PE sub-catalog contains two PE certificate trainings – one training for Hospital Presumptive Eligibility (HPE) and one for Presumptive Eligibility for Pregnant Women (PE5PW) as shown below.

NPI PE Course Sub-Catalog Name HPE Code PE4PW Code
NPI-1 Presumptive Eligibility Certification-1 PE101-1 HAPE100-1
NPI-2 Presumptive Eligibility Certification-2 PE101-2 HAPE100-2
NPI-3 Presumptive Eligibility Certification-3 PE101-3 HAPE100-3
NPI-4 Presumptive Eligibility Certification-4 PE101-4 HAPE100-4
NPI-5 Presumptive Eligibility Certification-5 PE101-5 HAPE100-5

As a user’s NPI(s) is registered or added to their Profile page, the corresponding PE course sub-catalog(s) with its certificate trainings will systematically enable and display within the MLP for the provider to access and complete. In alignment with the PE Agreement, MLP users providing PE services must complete the training course (view every slide) and pass a quiz with at least 80 percent accuracy to certify as a PE provider for each corresponding NPI. It is not necessary to complete both PE certificate trainings within a sub-catalog unless the provider will be providing both PE program services for that NPI.

In addition, providers will have limited ability to edit the NPI(s) on their MLP My Account/Profile page. When an NPI is added to a user’s Profile page, the user can still edit or delete that NPI, if the correlated PE training has not been accessed yet. However, once the training has been started and is considered ‘In Progress,’ the user can still edit the NPI, but will not be able to delete it. Once the training is completed and passed, the user will not be able to make any changes to the NPI, at all. At that point, they will need to contact the MLP Administrator for assistance at CAMMISAccountTraining@gainwelltechnologies.com or call the Telephone Service Center (TSC) at 1-800-541-5555

Whenever a MLP user enters an NPI in one of the five NPI fields on the Registration or My Account/Profile page, the system will check the validity of the NPI and prevent invalid or duplicate data from being transferred to the Medi-Cal website. When an NPI is entered in the MLP that does not meet the criteria below, the MLP user will receive an ‘NPI Invalid’ error message. Valid NPIs:

  • Must be 10 digits

  • Must contain numeric only (no letters or special characters)

  • Must begin with a one (1) or two (2)

Providers can reference upcoming updates to the Medi-Cal Learning Portal Provider User Guide for more information and/or register for future live webinars in the MLP on this subject.