Computer Media Claims (CMC) TelePoint Decommissioning

August 27, 2020

During the month of September 2020, Medi-Cal is decommissioning the Computer Media Claims (CMC) TelePoint telecommunications system to stop the submission of Medi-Cal claims to the Department of Healthcare Services (DHCS) through a modem over existing phone lines. CMC agents have already made contacts with the submitters and this is a final notification that TelePoint modems will no longer be in use, effective September 2020.

DHCS recommends providers switch over to Medi-Cal Provider website (www.medi-cal.ca.gov) to submit claims.

If you have questions about the decommissioning process and how to switch to the Medi-Cal Provider Website, please contact the CMC Help Desk at 1-800-541-5555, 8 a.m. to 5 p.m., Monday through Friday, except holidays.

No actions required, if you have already switched to an alternative method.