Family PACT Retroactive Enrollments for Eligibility Transactions

July 10, 2020

The Medi-Cal provider website slowdowns and/or transaction errors that occurred the week of June 13, 2020 may have impacted the ability of Family Planning Access, Care and Treatment (Family PACT) providers to perform eligibility determinations and recertifications via Transaction Services. The Department of Health Care Services (DHCS) will honor the original application and/or recertification date. To achieve this, impacted Family PACT providers will be allowed to conduct retroactive enrollments and recertifications for a period of time specified below.

Beginning July 13, 2020 through July 22, 2020, Family PACT providers may submit retroactive enrollments and recertifications via Transaction Services only for those transactions that could not be successfully completed due to website slowness and/or eligibility transaction errors.