Presumptive Eligibility Determinations Affected by Medi-Cal Provider Website Slowdowns

July 10, 2020

On June 14, 2020, the Medi-Cal Provider website experienced slowdowns which may have caused providers the inability to perform presumptive eligibility determinations for the Presumptive Eligibility for Pregnant Women (PE4PW), Hospital Presumptive Eligibility (HPE), and Child Health and Disability Prevention (CHDP) programs via the Medi-Cal Transactions Services link. Providers who were impacted by this issue on June 14, 2020, through June 19, 2020, that need to establish presumptive eligibility due to patient requiring urgent access to care, may contact the Telephone Service Center (TSC) at 1-800-541-5555.