Telephone Service Center Release of Provider Identification Number Guidelines

August 6, 2020

The Department of Health Care Services (DHCS) is implementing process changes which will allow authorized telephone agents within the Telephone Service Center (TSC) to release an existing Provider Identification Number (PIN) to a provider upon request.

Providers need a PIN in order to access various Medi-Cal applications, such as the Automated Eligibility Verification System (AEVS) and the Provider Telecommunications Network (PTN), as well as Transaction Services (secured area on the Medi-Cal Provider Website). In the instance when a provider does not remember their PIN, TSC technical help desk agents are authorized to release the existing PIN once caller validation protocols have been completed.

As PIN release is governed by discrete caller validation protocols, there are circumstances in which the TSC technical help desk agent may only be authorized to re-issue the PIN letter with the existing PIN. If this is authorized, the PIN letter will be sent to the provider’s Pay-To address on file.