Medi-Cal Rx Web Portal Registration Training Update

Update Published December 9, 2020

The Department of Health Care Services (DHCS) is delaying the planned Go-Live date of April 1, 2021 for Medi-Cal Rx. For more information, please read this publication.

Given the ongoing challenges and constantly evolving health care landscape associated with the unprecedented COVID-19 public health emergency (PHE), DHCS, in partnership and collaboration with Magellan Medicaid Administration, Inc. (Magellan), has decided to lengthen the time for the full implementation of the transition to Medi-Cal Rx by three (3) months. DHCS and Magellan will continue to dedicate their combined efforts and rigorous preparations towards Assumption of Operations (AOO) for Medi-Cal Rx on April 1, 2021. In the interim, all current processes and protocols, both effectuated by DHCS and our Medi-Cal managed care plans (MCPs), respectively, will remain unchanged and in place until Medi-Cal Rx launches. More information on this extension can be found in the article titled “Medi-Cal Lengthens Transition Time to Full Implementation – Go-Live on April 1, 2021” that published on November 16, 2020.

Original Published November 4, 2020

The Department of Health Care Services (DHCS) began publishing articles regarding Medi-Cal Rx in April 2020. This is the seventh article in the series. The intent of these articles is to ensure that Medi-Cal prescribers and pharmacies, and other interested parties, are better informed for the upcoming Medi-Cal Rx transition.

Effective January 1, 2021, Magellan Medicaid Administration, Inc. (Magellan) will be the new Medi-Cal Rx vendor. All administrative services related to Medi-Cal pharmacy benefits billed on pharmacy claims from the existing intermediaries, Medi-Cal Fee-for-Service (FFS) or Managed Care Plans (MCPs) will transition to Magellan.

Medi-Cal Rx Web Portal

As previously announced, the functionality for the Medi-Cal Rx Web Portal is being implemented in stages. The first stage, which implemented June 2020, introduced publicly available features and content. Prescribers, pharmacy providers and beneficiaries can visit the site to review current program information and sign up for the Medi-Cal Rx Subscription Service (MCRxSS). This is a free service that keeps the public up to date on the latest Medi-Cal Rx news.

The next stage, which will be implemented in the coming weeks, will give interested parties access to Provider Bulletins and manuals for newly added features. Medi-Cal Rx is now enhancing the Web Portal and introduced the secure provider portal. MCPs and providers can sign up for training and education events through this secure portal.

UAC Registration

Prior to accessing the secure provider portal, all providers are required to first complete registration via the User Administration Console (UAC) application. If providers have not yet completed the first stage of registration, please review the Medi-Cal Rx Web Portal and Training Registration document for instructions on getting started.

After providers have completed the first stage of UAC registration, requesting a PIN letter, they must return to the UAC site and complete registration after receiving the PIN letter via standard mail. When returning to UAC to enter the PIN, providers should click on the “Complete Registration” tile on the far right-hand side to access the appropriate page for completing UAC registration.

Complete Registration Tile from UAC site

Once providers have completed registration, they will need to designate a single point of contact to manage employee access to the secured Medi-Cal Rx Web Portal. This contact is known as a Delegated Administrator. This individual will register and create a single User ID and password to become the Delegated Administrator for one or more pharmacy providers or prescribers and will be responsible for granting access to various applications.

All Medi-Cal Rx providers, which includes pharmacies, prescribers and their staff, must complete secure Web Portal registration to access education and outreach training calendars, training course enrollment and resources located in the Medi-Cal Rx Learning Management System (LMS), Saba. All education and outreach events will be posted in a calendar on Saba so providers can enroll in web-based, instructor-led or computer-based training. To access Saba, providers will need to utilize the UAC application at www.Medi-CalRx.dhcs.ca.gov.

Additional UAC office hours were added for October and November to assist providers in successfully completing UAC registration. To register for an Office Hours session, please email the Medi-Cal Rx Education and Outreach Team at MediCalRxEducationOutreach@MagellanHealth.com and provide the following information in your e-mail:

  • Name of individual

  • Provider name

  • National Provider Identifier (NPI)

  • Phone number

  • Email address

  • Preferred date and time of Office Hours session

UAC Office Hours

Dates Times
Friday, November 6 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Monday, November 9 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Friday, November 13 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Monday, November 16 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m.
Monday, November 23 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m.

Training Information - Saba

Saba is the one-stop shop for education and outreach information for Medi-Cal providers. Topics to be covered during the training sessions include how to view the education and outreach events calendar, how to register to attend an event or take an online course, and how to complete evaluations of training effectiveness.

Training sessions for Saba will be offered via a series of computer-based tutorials (CBT) and job aids with step-by-step instructions. In addition, the Medi-Cal Rx Education and Outreach team will offer live webinar sessions via Hewlett Packard Enterprise (HPE) MyRoom. To register to attend a live webinar, please email Medi-Cal Rx Education and Outreach at MediCalRxEducationOutreach@MagellanHealth.com and provide the following information in your email:

  • Name of individual

  • Provider name

  • NPI

  • Phone number

  • Email address

  • Preferred date and time of Saba training session

Additionally, providers will need to confirm in their email that they have completed the following tasks when sending a request for Saba training:

  • Successful registration for UAC

  • Received a PIN letter and completed UAC Registration

  • Registered as the Delegated Administrator or have been created as a user by the Delegated Administrator

  • Have added or been granted access to the Saba application

Saba Training Sessions

Dates Times
Tuesday, November 3 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Wednesday, November 4 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Thursday, November 5 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Tuesday, November 10 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Wednesday, November 11 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Thursday, November 12 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m., or 2 p.m. to 3 p.m.
Friday, November 20 9 a.m. to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m.
Monday, November 30 9 a.m.to 10 a.m.,10 a.m. to 11 a.m.,
1 p.m. to 2 p.m.