Paper Remittance Advice Details (RAD) Print Delay

March 27, 2020

The Department of Health Care Services (DHCS), in partnership with other agencies, continues to evaluate operational processes in light of COVID-19, and make adjustments. As a result of these efforts, the following change goes into effect with the 3/26/2020 checkwrite. Should this change, DHCS will communicate on the Medi-Cal website.

  • The State Controller’s Office (SCO) will print and mail the paper Remittance Advice Details (RAD) and Medi-Cal Financial Summary up to four (4) business days later than the warrant itself.
  • The Medi-Cal Checkwrite Schedule itself remains unchanged. Provider warrant release dates and Electronic Funds Transfer (EFT) dates of deposit will continue without interruption as published. This delay affects the printed paper RAD and Medi-Cal Financial Summary.

Online PDF RAD and Medi-Cal Financial Summary

Providers who have not yet transitioned to the PDF RAD (which includes the embedded financial summary information) are strongly encouraged to do so at this time.

Benefits of PDF RADs:

  • The PDF RAD (and embedded financial summary information) is available earlier than paper RADs and financial summaries.
  • The PDF RAD and financial summary contains all the information of paper RADs and financial summaries.
  • There is no charge for this online service.
  • Up to six calendar weeks of current RADs are available for immediate download. In addition, a historical RAD base has been built, and up to three years of historical RADs are available within one business day of a request.
  • Printed versions of the online PDF RADs are adequate to submit as supporting documentation with Claims Inquiry Forms (CIFs) and Appeal Forms.
  • You can opt out of receiving paper RADs and help California go green.

Once enrolled, your PDF RAD and Medi-Cal Financial Summary are accessible on the Medi-Cal website under the Transaction tab. To access the transaction, you must have a signed Medi-Cal Point of Service (POS) Network/Internet Agreement form on file, an NPI and PIN.

If you have any questions regarding PDF RAD access, or completion of the Medi-Cal Point of Service (POS) Network/Internet Agreement, please contact the Telephone Service Center (TSC) at 1-800-541-5555.