Suspension of Walk-Up Claim and Correspondence Delivery Due to COVID-19

Updated June 16, 2022
Originally published March 23, 2020

As the response to COVID-19 has continued to evolve, public-facing operational processes are being reviewed by the Department of Health Care Services (DHCS) and the Business Operations Fiscal Intermediary (FI), DXC Technology.

One such practice is the acceptance of hand-delivered claims and/or provider correspondence addressed to the FI and delivered to the following location:

California MMIS Fiscal Intermediary
820 Stillwater Road
West Sacramento, CA 95605-1630

Effective March 30, 2020, the DHCS is suspending acceptance of hand-delivered claims and/or correspondence. This suspension will remain in effect until further notice.

Hand-delivery of claims and correspondence from any party will not be accepted at either the security desk in the lobby of the 820 building, or at the warehouse located at the ground level by the loading area. Providers are urged to contact and inform their billing agents and/or couriers of this change to avoid any operational disruptions.

Medi-Cal continues to offer a full range of provider support services and encourages electronic claims submissions. For additional information regarding these services, please refer to the following resources on the Medi-Cal website:

  • The Contact Medi-Cal tab describes the provider support services, which includes but is not limited to the Telephone Service Center (TSC), the Correspondence Specialist Unit (CSU), and the Cash Control Unit.

  • The References tab provides links to assorted Medi-Cal resources, including the Technical Publications page which includes information regarding electronic claim submission and associated technical requirements.

This policy was made permanent on June 16, 2022, in the article titled “Walk-Up Claims Discontinued.”