Updates to Medi-Cal Provider Website Latency

June 19, 2020

On June 13, 2020, the Medi-Cal provider website was upgraded. At this time, moderate latency issues and technical complications continue to affect the website. This may impact multiple transactions in Transaction Services, including eligibility verifications. If providers are not able to run an eligibility check in Transaction Services, they are encouraged to follow these steps in descending order:

  • Clear browser cache (browser-specific instructions below).

  • Access the Automated Eligibility Verification System (AEVS) interactive voice response system using their valid PIN. The phone number to AEVS is 1-800-786-4346.

  • If neither of these solutions work, providers may call the Telephone Service Center at 1-800-541-5555. The Call Center is open weekdays, 8 a.m. through 5 p.m. and is closed on the weekends.

As a result of the website upgrade, bookmarks and automated processes that use the old Medi-Cal Provider website will need to be re-mapped. As a general best practice, it is recommended that providers reset their browser cache per browser-specific instructions: