Medi-Cal Provider Website Restored

June 22, 2020

The Department of Health Care Services (DHCS) has resolved the issues affecting the latency and eligibility transactions on the new Medi-Cal Provider website. Providers can return to normal operations at this time.

DHCS recommends that providers update all of their bookmarks to the new website web pages and reset their browser cache per browser-specific instructions:

As providers begin to use the new website, DHCS recommends the following two resources:

Medi-Cal apologizes for the difficulties and frustrations that the slowdowns have caused and will continue to closely monitor the website’s performance and communicate swiftly if future issues arise. To assist with this, visitors are encouraged to contact the Telephone Service Center at 1-800-541-5555 if they experience problems and these matters will be looked into quickly. Thank you for your patience.