New Medi-Cal Provider Website: Common Content and Locations

June 15, 2020

The Department of Health Care Services (DHCS) has implemented a new Medi-Cal Provider website.

Community Focus
The new Medi-Cal Provider website focuses on delivering content to specific provider communities. This is similar to the way in which content was broken up on the legacy website, but now each provider community with a provider bulletin and provider manual also have their own community web page. This community web page delivers content focused to each individual provider community. The Navigating Medi-Cal and Specialty Programs Chart outlines how these communities are organized.

The following provides a list of commonly visited content areas and their new locations on the new Medi-Cal Provider website. Please note that most of these items are also accessible via the Site Map link located in the footer of each web page.

Medi-Cal Update Bulletins and Provider Manuals
Monthly provider community-specific Medi-Cal Update bulletins and provider manuals are located within each tailored Medi-Cal provider community web page. These pages are located on the Medi-Cal Provider Publications web page and within the corresponding list of provider community tiles. All provider manuals, regardless of provider community, can be accessed via the References bar located within each provider community web page.

Medi-Cal News and Provider Letters
Medi-Cal news articles, previously known as NewsFlash articles, are available within the News bar located on each provider community web page. Provider Letters, such as Erroneous Payment Corrections (EPCs), are available via a link provided within the Site Map.

Transactions Services
Medi-Cal Internet Transactions can be accessed via several different paths. The first access point for Transactions Services is the Medi-Cal Internet Transactions tile located on the bottom half of the Medi-Cal Provider website’s home page. The second path is through the Providers tab within the website’s Navigation Bar located at the top of each web page.

Medi-Cal Learning Portal and Outreach & Education
The Medi-Cal Learning Portal (MLP) can be accessed via the Outreach & Education page located within the Providers tab of the Navigation Bar. The MLP can also be accessed via the MLP tile located on the bottom half of the Medi-Cal Provider website’s home page. The Outreach & Education web page also contains important information regarding Provider Training Workbooks, Provider Training Seminars and Webinars, as well as how to contact your Regional Representative and the Small Provider Billing Assistance and Training Program.

Medi-Cal Subscription Service
The Medi-Cal Subscription Service (MCSS), which includes both the MCSS Subscription Form and the MCSS Help Page, is accessible via the MCSS tile located on the bottom half of the Medi-Cal Provider website’s home page. As well, the MCSS can be reached by way of the Providers tab located within the Navigation Bar.

System Status Alerts
The new Medi-Cal Provider website features an all-new System Status Alert banner. The banner is located at the very top of each web page when a System Status Alert notification is in effect. The banner also offers a direct link to the System Status web page. The System Status web page can also be accessed via the Resources tab located within the Navigation Bar.

Medi-Cal Rates
Medi-Cal Rates are available within Featured Links which are located on the righthand side of each provider community web page. DHCS recommends that providers bookmark the provider community-specific web page(s) that they provide benefits and services to. These bookmarks will supply an ease of use when returning to the new Medi-Cal Provider website for future visits.

Frequently Asked Questions, Forms and References
Frequently Asked Questions (FAQs), Forms and References are each accessible via Featured Links on each provider community web page.

New Provider and Website Tour
DHCS is pleased to announce that the new Medi-Cal Provider website offers a New Provider web page where a New Provider Checklist, helpful links and reference documents are all posted. This new page will offer key information for all newly enrolled providers to the Medi-Cal program. The section is accessible via the Providers tab within the Navigation Bar located at the top of each web page.

In addition, DHCS has developed an all-new Medi-Cal Website Tour, which DHCS recommends all providers and website visitors view immediately upon their first visit to the new Medi-Cal Provider website. This tour provides a concise guided path around the most commonly visited areas and information available on the new website. The tour is located within the Resources tab of the Navigation Bar.