Outreach & Education

The Outreach & Education team offers billing-specific education and support services to Medi-Cal providers and billers, to help providers navigate Medi-Cal and receive timely reimbursement for services.

Outreach and Education support services include Provider Field Representative assistance, the Small Provider Billing Assistance and Training Program, and a variety of billing focused training events and online courses via the Medi-Cal Learning Portal. These free support services are structured to help providers to understand billing policies and processes, and how to submit Medi-Cal claims for payment using manual and electronic billing systems.

Medi-Cal Learning Portal

The Medi-Cal Learning Portal offers Medi-Cal providers and billers self-paced online training about billing basics, policies, procedures, new initiatives and upcoming changes to the Medi-Cal program.

Launch the Medi-Cal Learning Portal

Provider Training Events

Provider training includes a variety of venues. Provider training events offer basic and advanced billing courses for all provider types. At our Provider Seminars and in the Virtual Claims Assistance Room (VCAR), we offer free billing assistance, and providers are encouraged to bring their billing issues to receive individual assistance from a Provider Field Representative.

All training events will be posted in the News area at medi-cal.ca.gov and on the Medi-Cal Learning Portal Event Calendar at least 30 days prior to the event. Please refer to the event postings for specific billing topics. Providers interested in attending any training must register through the Medi-Cal Provider Learning Portal Event Calendar.

2023 Provider Training Schedule:

Date Event Location
January 10 – 31 Billing Webinars Virtual
February 9 Meet & Greet West Sacramento
March 14 Meet & Greet Rancho Cucamonga
April 4 – 27 Coffee Break Virtual
May 2 – 31 Virtual Claims Assistance Room (VCAR) Virtual
June 6 – 29 Billing Webinars Virtual
July 12 Meet & Greet Redding
August 9 Meet & Greet San Diego Metro
September 5 – 28 Coffee Break Virtual
October 3 – 26 Virtual Claims Assistance Room (VCAR) Virtual

Provider Field Representatives

Providers may receive one-on-one assistance from Provider Field Representatives throughout California. These representatives are available to visit providers in their office or virtually to assist with billing needs or to conduct custom billing training for their office staff. To schedule an on-site visit call the Telephone Service Center at 1-800-541-5555 and request to be contacted by a Provider Field Representative.

Small Provider Billing Assistance

The Small Provider Billing Assistance and Training Program is a one-on-one billing assistance program available to providers who submit fewer than 100 claim lines per month for up to one year at no charge. For more information about how to enroll in the program, call 1-916-636-1275 or 1-800-541-5555.

Medi-Cal Provider Training Workbooks

The Medi-Cal Provider Training Workbooks are available for download. These workbooks are for use at the Medi-Cal provider seminars and other training events.