Outreach & Education

About our Team

Welcome to your Medi-Cal Provider Outreach and Education home page. The Outreach and Education team is comprised of Regional Representatives, the Small Provider Billing Unit (SPBU) and Coordinators who are available to train and assist providers to efficiently submit their Medi-Cal claims for payment.


What is the Medi-Cal Learning Portal?

The Medi-Cal Learning Portal (MLP) is the easy-to-use, one-stop learning center for Medi-Cal billers and providers. First-time users must complete a one-time registration to have access to the MLP's resources, such as online tutorials, live and recorded webinars, and registering for Provider Training Seminars.

Medi-Cal Learning Portal Upgrade Delayed

The new Medi-Cal Learning Portal (MLP) was scheduled to go live on Monday, July 13, 2020, but has since been delayed. The MLP will remain operational and will not be offline during the previously announced maintenance window: 5 p.m. Friday, July 10, 2020, through 8 a.m. Monday, July 13, 2020. The new implementation date will be announced in a future communication. Please continue to monitor the website for details.

For assistance or additional information regarding the MLP refresh, please contact the TSC at 1-800-541-5555.


Launch the Medi-Cal Learning Portal (MLP)

Medi-Cal Provider Training Workbooks

The Medi-Cal Provider Training Workbooks are available for download and for use at the Medi-Cal provider seminars. Providers may view the PDF files via smartphone, electronic device or computer.


Services for Providers

Provider Seminars and Webinars

Provider Training Seminars and Webinars offer basic and advanced billing courses for all provider types. Seminars are held throughout California and have billing assistance service at no cost at the Claims Assistance Room (CAR). Providers are encouraged to bring their more complex billing issues and receive individual assistance from a Regional Representative. The dates and locations for the 2020 provider training seminars can be found below.

Cities Seminar Dates
Santa Ana February 11 – 12
Concord March 5
Santa Rosa March 24
Riverside April 14 – 15
Redding May 12
Escondido July 29 – 30
Sacramento August 26 – 27
Long Beach September 15 – 16
Fresno October 14 – 15

Webinars are available online upon registration. For more information call the Telephone Service Center (TSC) at 1-800-541-5555.

Regional Representatives

The 22 Regional Representatives live and work in cities throughout California and are ready to visit providers at their office to assist with billing needs or provide training to office staff at no cost. To schedule a Regional Representative on-site visit please call the Telephone Service Center (TSC) at 1-800-541-5555 and tell the service agent you would like to be contacted by a Regional Representative.

Small Provider Billing Unit

The four SPBU Specialists are dedicated to providing one-on-one, free of charge billing assistance at no cost for one year to providers who submit fewer than 100 claim lines per month and would like some extra help.

For more information on how to enroll in the SPBU Billing Assistance and Training Program, call (916) 636-1275 or TSC at 1-800-541-5555.