CMC Submission Instructions

CMC Claims Submission on the Internet

Submitters who are currently using the TelePoint (dial-up) system can access the website and start submitting their claims, view submissions, acquire Claim Control Numbers (CCNs) and verify receipt of transmissions all on the Internet. For detailed instructions about how to use these features, see below.

For more information regarding CMC, please refer to the Medi-Cal Computer Media Claims (CMC) Billing and Technical Manual. If you have any questions regarding the instructions below, please call the Telephone Service Center (TSC) at 1-800-541-5555 and select the option for POS, Internet, LSRS and CMC inquiries.

CMC Submission Instructions

• Click either the "Transaction Services" or "Login" link from the Medi-Cal home page.
• Enter your submitter ID and password. Your submitter ID must be prefixed with "CMCSUB" and the password is the same password you use for CMC dial-up access. Click "Submit."
• The "Transaction Services" menu will appear. You may click either "CMC Uploads" or "Perform Computer Media Claims Data Uploads."
• You can either enter the location and name of the file that you want to send or click "Browse" to locate the file on your PC or network that you want to send.
• Once you have located the file, click "Upload File." (Note: It is recommended that you zip files prior to uploading so that upload times are reduced.) The maximum file size for all files regardless of whether or not they are zipped is 2 megabytes.
• After a few moments, depending on the size of the file, a confirmation page will appear. If the upload was successful, a "Volser Number" will be displayed that may be used to check the status of your transmission. Volser details may not be available for up to 24 hours after the submission is uploaded, and details are available for approximately 30 days.

Note:

CMC batch submissions are accepted Monday through Friday between 2 a.m. and 4 p.m. Batch submissions completed between 2 a.m. on Monday and 4 p.m. on Friday will process in that week's adjudication cycle. Any batch submission received after 4 p.m. on Friday or during the weekend will be processed in the following week's cycle.

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CMC Submission Inquiry on the Internet

The new "CMC Submission Inquiry" link on the Medi-Cal website offers submitters the option to check CMC submission status. Submitters can check to see if their batch was deleted, had a partial release or full release. For those batches that are not released, information will be available regarding batch errors, as well as how many provider numbers and/or claims were impacted. For the released batches, submitters will be given the range of Claim Control Numbers (CCNs) assigned to each provider in the batch. These CCNs will assist providers attempting to check the status of their individual claims. For detailed instructions about how to use these features, see below.

If you have any questions regarding the instructions below, please call the Telephone Service Center (TSC) at 1-800-541-5555 and select the option for POS, Internet, LSRS and CMC inquiries.

CMC Submission Inquiry Instructions

• Click either the "Transaction Services" or "Login" link from the Medi-Cal home page.
• Enter your submitter ID and password. Your submitter ID must be prefixed with "CMCSUB" and the password is the same password you use for CMC dial-up access. Click "Submit."
• The "Transaction Services" menu will appear. You may click either "Inquiry on CMC" or "Perform Inquiry on CMC."
• The "Inquiry on Submissions" page will appear. Enter the volser of the submission you want to inquire about and click "Search."
• The status of your submission will be displayed if it is available. If you receive a message that information about your volser is unavailable, you may call the TSC at 1-800-541-5555 for assistance.

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CMC Dial-Up Upload Information

Instructions for the asynchronous system are outlined below.

Your existing three-byte user ID and password will remain the same; however, you will notice some screen/content changes. The most significant change is when you enter your user ID. With the new system, your user ID must have the prefix "CMCSUB" followed by your existing ID, with no spaces (for example: CMCSUB000). Next, the prompt for your password will appear. Please note that your user ID with the "CMCSUB" prefix must be used in the initial logon screen only, and is not required to be used anywhere else. All other entries remain the same. You can then progress quickly and easily through the remaining screens. Please refer to the Computer Media Claims System Users Manual for detailed information about uploading your CMC files using the new system, or call the Telephone Service Center (TSC) at 1-800-541-5555 and select the option for POS, Internet, LSRS and CMC inquiries.

Upload Summary

• Dial the CMC dial-up phone number to connect to the system.
• Enter your submitter ID prefixed with "CMCSUB" and press "Enter."
• Enter your password and press "Enter."
• A welcome screen will appear containing messages that may be pertinent to submitters; press "Enter."
• The Main Menu will appear with an option to upload a file or log off the system; press "Enter."
• Enter "F" to go to the file menu. Press "Enter."
• Select "U" to upload a claim file. Press "Enter."
• Choose a protocol for uploading the file. It is recommended that Ymodem or Zmodem protocols be used to upload files. Press "Enter."
• If using Ymodem or Zmodem, a file name does not need to be entered. A file name must be entered if using Xmodem or Kermit protocols.
• After pressing "Enter," go to your communication software and select the file to upload.
• Go to the transfer menu on the communication software and select "Send a File." A "Send File" screen should appear. Browse to find the file to upload and make sure to choose the protocol chosen earlier. Press "Send" to upload the file.
• A verification screen will appear with a volser number. Please record this number for tracking. Press "Enter."
• The File Menu will appear to upload another file. Exit the system or return to the Main Menu.