1. In-Person Signature Requirement for Delivered Medications
In an April 28, 2020 article titled, “Temporary Suspension of In-Person Signature Requirement for Delivered Medications,” the Welfare and Institutions Code, Section 14043.341 requirement that “providers who dispense controlled drugs, dangerous drugs or dangerous devices to a Medi-Cal beneficiary to maintain a record of the signature of the person receiving the drug or device” was waived pursuant to Executive Order (EO) N-55-20 in response to the coronavirus disease 2019 (COVID-19) public health emergency.
EO N-55-20 will expire on June 30, 2021 per Governor Newsom’s most recent EO N-08-21 (issued June 11, 2021) to lift specific COVID-19-related executive orders that were put in place since March 2020. The Department of Health Care Services will end this policy change effective July 1, 2021 for all programs. Beneficiaries and clients, or their representatives, will need to sign for medications in person from their home or sign onsite at their provider location.
2. Medi-Cal Provider Website: Future Enhancements and Changes
The Department of Health Care Services (DHCS) is committed to improving and enhancing the Medi-Cal Provider website. As such, DHCS launched its series of ongoing releases of enhancements, updates and changes to improve website navigation and user experience.
DHCS will incorporate Provider and Stakeholder feedback, industry best practices and California State web publishing guidelines when evaluating potential website changes. This new update includes:
- Standardized website color scheme, font and formatting
- Improved navigation and organization for Publications News, Provider Bulletins and Provider Manuals
- Updated filters and sorting capabilities on the Medi-Cal News Articles page
- Added ability for search to yield only News and Provider Bulletins content
A complete list of the enhancements, updates and additional website changes can be viewed within the Medi-Cal Provider Website Release Change Log (PDF file size 158 KB).
Providers are also encouraged to subscribe to the free Medi-Cal Subscription Service (MCSS). The MCSS allows each subscriber to choose and tailor both the subject matters and types of communications they wish to receive from the Medi-Cal Program.
3. September Virtual Claims Assistance Room Events
Receive free one-on-one billing assistance at our Virtual Claims Assistance Room (CAR) event scheduled for the month of September.
Multiple morning and afternoon sessions are available.
Providers must register through the Medi‑Cal Learning Portal Event Calendar.
Reminder: First time users must complete a one-time registration. For instructions on how to enroll in one of these sessions, use the link to the short video in the descriptive text on the “Provider Seminars and Webinars” tile on the Medi-Cal Learning Portal home page.
Providers are encouraged to bring their more complex billing issues to receive individual assistance from a Provider Field Representative.
For additional assistance, please contact the Telephone Service Center (TSC) at 1-800-541-5555.
4. Get the Latest Medi-Cal News: Subscribe to MCSS Today
The Medi-Cal Subscription Service (MCSS) is a free service that keeps you up-to-date on the latest Medi-Cal news. Subscribers receive subject-specific emails shortly after urgent announcements and other updates post on the Medi-Cal website.
Subscribing is simple and free!
- Go to the MCSS Subscriber Form
- Enter your email address and ZIP code and select a subscriber type
- Customize your subscription by selecting subject areas for NewsFlash announcements, Medi-Cal Update bulletins and/or System Status Alerts
After submitting the form, a welcome email will be sent to the provided email address. If you are unable to locate the welcome email in your inbox, check your junk email folder.
For more information about MCSS, please visit the MCSS Help page.
5. Provider Manual Revisions
Pages updated due to ongoing provider manual revisions:
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