The Department of Health Care Services (DHCS) implemented Presumptive Eligibility (PE) for the coronavirus disease (COVID-19) on April 8, 2020. PE COVID-19 is available for individuals with no health insurance or who currently have private insurance that does not cover diagnostic testing, testing-related services, and treatment services, including all medically necessary care as a result of COVID-19, do not qualify for any Medi-Cal programs (with the exception of individuals who have not met their Medi-Cal Share of Cost [SOC] obligation), and are a California resident.
Eligibility for COVID-19 will use Aid Code V2 to determine eligibility for these limited benefits. Aid Code V2 is a limited-scope code that will provide access to COVID-19 diagnostic testing, testing-related services, and treatment services, including all medically necessary care for COVID-19 including laboratory services, and the associated office, clinic or emergency room visits, without regard to immigration status, income or resources. It will have date specific eligibility. A Qualified Provider (QP) will enroll the individual on the date of application and their PE eligibility period will end on the last calendar day of the month in which the 60th day falls from the date of their PE application. This program will utilize existing QP(s) in our current PE programs.
Providers must include ICD-10 diagnosis code U07.1 on all claims for reimbursement of COVID-19 medically necessary care for PE individuals in aid code V2. Claims submitted without this diagnosis code, may not be reimbursed. For more information on ICD-10-CM diagnosis code U07.1, please see the March 26, 2020 NewsFlash article.
For billing related questions, providers may contact the Telephone Service Center (TSC) at 1-800-541-5555. The TSC is available 8 a.m. to 5 p.m., Monday through Friday, except holidays. Border providers and out-of-state billers billing for in-state providers should call (916) 636-1200.
Effective for dates of service on or after March 1, 2020, HCPCS codes G2023 (specimen collect covid-19) and G2024 (spec coll snf/lab covid-19) are now Medi-Cal benefits.
The Centers for Medicare and Medicaid Services established two Level II HCPCS codes G2023 and G2024 for the specimen collection for COVID-19 testing. These codes are billable by clinical diagnostic laboratories.
Due to the ongoing response to coronavirus disease 2019 (COVID-19), the Department of Health Care Services (DHCS) is approving immediate enrollment flexibilities for Presumptive Eligibility (PE) Providers to limit potential exposure to COVID-19.
Presumptive Eligibility for Pregnant Women (PE4PW)
Qualified Providers can utilize telephonic signatures for PE4PW applications, noting in the case file “COVID-19 protocol.” If the individual is not at the hospital and is not experiencing an urgent prenatal care health event which requires immediate care, providers should suggest the individual to apply online using the Covered California portal to establish ongoing eligibility for Medi-Cal or Covered California. Providers may also obtain an Authorized Representative Form for the PE4PW applicant, which allows an individual to act on behalf of the applicant and provide the required information to assist with the enrollment of the individual in PE4PW, thereby minimizing direct contact with the individual and promoting physical distancing.
In order to accept a telephonic signature, the following procedure must be followed:
Questions concerning PE4PW Flexibilities should be sent to PE@dhcs.ca.gov.
Due to the ongoing response to coronavirus disease 2019 (COVID-19), the Department of Healthcare Services (DHCS) is approving immediate enrollment flexibilities for Presumptive Eligibility (PE) providers to limit potential exposure to COVID-19.
Hospital Presumptive Eligibility (HPE)
Enrolling Providers can utilize telephonic signatures for HPE Applications, noting in the case file “COVID-19 protocol.” If the individual is not at the hospital and is not experiencing an urgent health event which requires immediate care, providers should suggest the individual to apply online using the Covered California portal to establish ongoing eligibility for Medi-Cal or Covered California. Providers may also obtain an Authorized Representative Form for the HPE applicant, which allows an individual to act on behalf of the applicant and provide the required information to assist with the enrollment of the patient in HPE, thereby minimizing direct contact with the patient and promoting physical distancing.
In order to accept a telephonic signature, the following procedure must be followed:
Questions concerning HPE Flexibilities should be sent to DHCSHospitalPE@dhcs.ca.gov.
On February 25, 2020, Centers for Medicare and Medicaid Services (CMS) updated payment policy as part of the National Correct Coding Initiative (NCCI) Quarterly Updates for January. The updated payment policy is effective January 1, 2020.
No action is required of providers. An Erroneous Payment Correction (EPC) will be implemented to reprocess affected claims.
The July Medi-Cal provider seminar is scheduled for July 29 – 30, 2020, at the California Center for the Arts in Escondido, California. Providers can access a class schedule for the seminar by visiting the Provider Training web page of the Medi-Cal Learning Portal (MLP) and clicking the seminar date(s) they would like to attend. Providers may RSVP by logging in to the MLP.
Throughout the year, the Department of Health Care Services (DHCS) and the California MMIS Fiscal Intermediary conduct Medi-Cal training seminars. These seminars, which target both novice and experienced providers and billing staff, cover the following topics:
Providers must register by July 10, 2020, to receive a hard copy of the Medi-Cal provider training workbooks on the date(s) of training. After July 10, 2020, the workbooks will be available only by download on the Medi-Cal Provider Training Workbooks page of the Medi-Cal website.
Note: Wi-Fi will not be provided at the seminar. Please plan accordingly.
Providers that require more in-depth claim and billing information have the option to receive one-on-one claims assistance, which is available at all seminars, in the Claims Assistance Room.
Providers may also schedule a custom billing workshop. To contact the regional representative for your area, providers must first contact the Telephone Service Center (TSC) at 1-800-541-5555 and request to be contacted by a regional representative.
Providers are encouraged to bookmark the Provider Training web page and refer to it often for current seminar information.
The Medi-Cal Subscription Service (MCSS) portal will soon be upgraded with new features added. The new functionality will support increased collaboration between the Medi-Cal Program and Medi-Cal providers and stakeholders. This will allow DHCS to provide the most relevant information to providers electronically and allow providers to engage with the program through discussion groups and multiple communication channels.
Subscribers will continue to be able access the MCSS portal by selecting the link found on the Medi-Cal website splash page. With these new changes, users can expect to be able to:
In addition, the new MCSS portal will enable Medi-Cal to communicate with providers and stakeholders via additional communication channels in the future, such as SMS text, chat and provider community forums.
Provider community forums are a key functionality change, which will allow Medi-Cal to deploy the other types of communication mechanisms as program and business needs arise.
A current example Medi-Cal plans to roll out is the ability for providers and stakeholders to subscribe to threads and receive alerts in the forums to be notified when new posts are added, which will help keep them up to date on important changes.
In the future as needs evolve, Medi-Cal will announce other forum features and capabilities.
The Medi-Cal Subscription Service (MCSS) is a free service that keeps you up-to-date on the latest Medi-Cal news. Subscribers receive subject-specific emails shortly after urgent announcements and other updates post on the Medi-Cal website.
Subscribing is simple and free!
After submitting the form, a welcome email will be sent to the provided email address. If you are unable to locate the welcome email in your inbox, check your junk email folder.
For more information about MCSS, please visit the MCSS Help page.
Pages updated due to ongoing provider manual revisions: