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Hospital Presumptive Eligibility (HPE) Program

The Patient Protection and Affordable Care Act (ACA) established the Hospital Presumptive Eligibility (HPE) program, which was implemented by the Department of Health Care Services (DHCS) on January 1, 2014. The HPE program provides qualified individuals immediate access to temporary, no-cost Medi-Cal services while individuals apply for permanent Medi-Cal coverage or other health coverage. Qualified HPE providers approved by the DHCS make HPE determinations via the HPE Application Web Portal. For further information about the HPE program process and/or how to become a HPE provider, please refer to the HPE Program Provider Resources section below.

For questions regarding the HPE program, providers may contact the Medi-Cal Telephone Service Center (TSC) at 1-800-541-5555 from 8 a.m. to 5 p.m., Monday through Friday, except holidays. To reach a representative, follow the HPE automation prompt options below.

HPE Automation Prompt Options

  • Select Option 1, English; or Option 2, Spanish
  • Select Option 1, Provider
  • Select Option 4, Technical Help Desk
  • Select Option 2, HPE
  • Select Option 1, Provider; or Option 2 for Submitter
  • Enter NPI #
  • Select Option 3, HPE and stay on the line for a representative

HPE Program Provider Resources

HPE Frequently Asked Questions


HPE Program Provider Forms and Documents

HPE Program Articles

Medi-Cal Learning Portal

Medi-Cal Transactions Services



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