Guidelines for Uploading eTAR Attachments

Medi-Cal providers who upload attachments using the electronic Treatment Authorization Request (eTAR) application should follow these guidelines:

• Format and save attachments in the smallest file size possible. The total file size for all attachments should not exceed 20 megabytes.
• A maximum of 10 files can be uploaded with each eTAR.
• Do not upload color attachments. Use white paper when scanning and convert all images to black and white. Color attachments increase file size and cause errors during transmission.
• Attachments should not exceed the size of standard paper (8.5 x 11 inches). Larger documents will not upload correctly.
• Only formats with the following file extensions are accepted: .jpg, .gif, .png, .tif, .bmp, .pdf, .txt, .htm and .html. All other format types will be rejected and will not be linked to the eTAR transaction.
• Word documents (with a .doc file extension) should be converted to one of the acceptable formats listed above.

For more information about submitting eTAR attachments, providers can view the eTAR eLearning Tutorials.