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System Upgrades Scheduled for February 2020

February 14, 2020

Required system upgrades to the California Medicaid Management Information System (CA-MMIS) are scheduled to take place on February 16, 2020. Upgrades will begin during an extended maintenance period, which begins at midnight on Sunday, February 16, 2020 and will continue through 8:00 am. The following services may not be available during this window:

  • Point of Service (POS) network: leased line pharmacy transactions that require TARs
  • Point of Service (POS) network: leased line prior authorizations transactions
  • Pharmacy TARs and electronics TARs
  • Transactions through the “Transaction Services” area of the Medi-Cal website and the Provider Telecommunications Network (PTN) transactions

To reduce the impact on providers, upgrades are scheduled during a period when the systems are used less frequently.

A System Status Alert will be posted on the Medi-Cal website before the scheduled system upgrades. The alert will provide additional details, including the anticipated extended maintenance window time frame.

Providers who subscribe to the Medi-Cal Subscription Service (MCSS) and select the “System Status Alert” option will receive an email notification when an alert is posted on the Medi-Cal website. Providers who have not yet subscribed are encouraged to do so by completing the MCSS Subscriber Form.

Other applications could potentially be impacted during this time.