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Correction: Update Regarding Access Into the HPE Application Portal

August 23, 2019

In the previously published NewsFlash article titled “Update Regarding Access Into the HPE Application Portal,” providers were mis-informed to re-register in the Medi-Cal Learning Portal (MLP).  Please do not re-register. Existing HPE Providers being denied access into the HPE Application Portal need to submit an email request as indicated below.

Email Request:
Existing HPE providers being denied access, must update their user type as either “Healthcare Provider” or “Provider Staff,” and provide a valid National Provider Identifier (NPI) by emailing this information to cammisaccounttraining@conduent.com.

Once the profile is updated, the HPE provider/employee must successfully complete the HPE Provider/Employee Computer Based Training (CBT), if not already completed, to be granted access to the HPE Application Portal.

HPE Provider/Employee CBT Registration Instructions:

  • Visit the Medi-Cal Learning Portal.
  • Click the “Register” link on the top right corner of the page.
  • Complete all required fields marked with a red asterisk on the registration form.
    • Select user type “Healthcare Provider” or “Provider Staff.”
    • Enter a valid NPI. You will need to use the same NPI to access the HPE Application Portal.
  • To complete the registration, type in the CAPTCHA, click the “Accept Terms” box and click the “Register” button on the bottom right of the page.
  • Check your email for login credentials. You will be prompted to update your password after initial login.
  • After logging in, navigate to “HPE Provider/Employee Training” then select “eLearning and CBTs.”
  • Click “Hospital PE (PE) Program Provider/Employee Training Course” under “Provider Training.”
  • Take the training and complete the test with a score of 80 percent or higher.
Note:

  The computer must pass a connectivity test for providers to access the training.