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System Upgrades Scheduled for May 2019

May 3, 2019

Required system upgrades to the California Medicaid Management Information System (MMIS) are scheduled to take place on May 12, 2019. Upgrades will begin during the regular extended maintenance period, which begins at midnight on Sunday, May 12, 2019, and will continue through 3 a.m. During this window, the Medi-Cal Eligibility website, the Lab Service Reservation System (LSRS), the telephone Automated Eligibility Verification System/Supplemental Automated Eligibility Verification System (AEVS/SAEVS), the Interactive Voice Response (IVR) system, the Point of Service (POS) network, the electronic Treatment Authorization Request (eTAR) system and Real-Time Internet Pharmacy (RTIP) transactions under Transactions Services on the Medi-Cal website may not be available.

To reduce the impact on providers, upgrades are scheduled during a period when the systems are used less frequently.

A System Status Alert will be posted on the Medi-Cal website before the scheduled system upgrades. The alert will provide additional details, including the anticipated extended maintenance window timeframe.

Providers who subscribe to the Medi-Cal Subscription Service (MCSS) and select the “System Status Alert” option will receive an email notification when an alert is posted on the Medi-Cal website. Providers who have not yet subscribed are encouraged to do so by completing the MCSS Subscriber Form.