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DHCS Fiscal Intermediary Name Change

December 27, 2016

Xerox State Healthcare, LLC is the current Medi-Cal Fiscal Intermediary for the Department of Health Care Services’ (DHCS) fee-for-service system. Earlier this year, it was announced that the parent company of Xerox State Healthcare, LLC will separate from Xerox Corporation and become a new independent, publicly-traded company called Conduent Incorporated. Once the separation occurs, Xerox State Healthcare, LLC will be rebranded as “Conduent State Healthcare, LLC.” The shift to the Conduent brand name is expected to begin on January 3, 2017 when the separation will be complete. Xerox State Healthcare, LLC assured DHCS of a seamless transition that will not impact business operations, including those involving providers and beneficiaries. Xerox State Healthcare, LLC and the leadership team have been working diligently for the past 10 months to ensure a smooth transfer with the same committed team to provide expertise and assistance.

The same company that has been performing under the Medi-Cal contract will continue to be responsible for mailing important notifications to providers and, at times, beneficiaries. It will just have a new name. Therefore, it is essential for Medi-Cal-enrolled providers, beneficiaries and stakeholders to know that correspondence bearing the name Conduent may be Medi-Cal related, effective January 3, 2017.

In order to stay informed about any changes occurring within Medi-Cal, enrolled providers, beneficiaries and stakeholders should open and read all information sent from DHCS, Xerox, or Conduent.

Medi-Cal providers are strongly encouraged to subscribe to the Medi-Cal Subscription Service (MCSS) to receive notifications related to Medi-Cal Update bulletins, NewsFlash articles, and System Status Alerts. Providers may sign up for MCSS by visiting http://www.medi-cal.ca.gov and completing the MCSS Subscriber Form. For more information about Conduent, visit https://www.conduent.com.