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Medi-Cal Subscription Service (MCSS) Help

Listed below are answers to questions that subscribers may have about MCSS.

  1. What is the Medi-Cal Subscription Service (MCSS) and why subscribe?
    A. MCSS is a subscription service, free of charge, that enables providers and other interested subscribers to receive links to Medi-Cal news, Medi-Cal Update bulletins and/or System Status Alerts via email.

    MCSS subscribers can choose to receive one or more of the following:

    • Medi-Cal Update – monthly bulletins containing the latest program and policy news
    • Medi-Cal NewsFlash – news that is time sensitive, critical and/or affects a large number of subscribers
    • System Status Alerts – alerts related to current and/or future system outages
    NewsFlash emails will include links to articles that are posted in the NewsFlash area of the Medi-Cal website (formerly referred to as the “Newsroom”). Links to these announcements will be easily accessible on mobile devices.
  2. How do providers and other interested persons subscribe to MCSS?
    A. Providers and other interested persons can subscribe to MCSS by following these steps:
    • Go to the MCSS Subscriber Form
    • Enter your email address and ZIP code
    • Customize the subscription by selecting subject areas for NewsFlash announcements, Medi-Cal Update bulletins and/or System Status Alerts
    Subscribers may choose as many subject matters of interest as they wish. They may also choose to receive either NewsFlash articles or Medi-Cal Update bulletins, but it is recommended that subscribers choose to receive both.
  3. What occurs after an MCSS Subscriber Form is submitted?
    A. After subscribers submit a completed MCSS Subscriber Form, they will receive a welcome email from MCSS.

    If subscribers are unable to find the welcome email in their inbox, they should check their junk email folder for the email. If subscribers do not receive a welcome email within 48 hours of completing the MCSS Subscriber Form, they should subscribe to MCSS using an alternate email address.

    No other action is required. Subscribers will begin receiving email notifications with links to NewsFlash articles, Medi-Cal Update bulletins and/or System Status Alerts based on their preferences.

  4. How can subscribers ensure they will receive emails from MCSS?
    A. Subscribers should add the MCSS email address to their contacts or use their email settings to add the MCSS email address to their safe senders list.
  5. How often will subscribers receive emails from MCSS?
  6. A. Subscribers will receive emails based on their subscription selections. The list below provides a schedule for each selection.
    • Medi-Cal NewsFlash: Subscribers will receive an email notification when articles pertaining to their selected subject matters are published in the NewsFlash area of the Medi-Cal website’s home page. These articles may post at any time throughout the month.
    • Medi-Cal Update: Subscribers will receive a monthly email for each selected subject matter when the bulletins are posted to the website.
    • System Status Alerts: Subscribers will receive an email notification when an alert is posted to the System Status page of the Medi-Cal website. These alerts may post at any time throughout the month.
  7. How do subscribers end an MCSS subscription?
    A. Subscribers can unsubscribe from MCSS by following these steps:
    • Click on the “Unsubscribe” link available in the footer of an MCSS email to access the Manage Your Email Subscriptions and Profile page.
    • Select “Unsubscribe me from all of my current email lists.”
  8. How do subscribers update an email address or a ZIP code or add/remove subject matters of interest?
    A. To edit the profile associated with an MCSS subscription, subscribers should:
    • Click on the “Unsubscribe” link available in the footer of an MCSS email to access the Manage Your Email Subscriptions and Profile page.
    • Click on the “Edit Profile” link located towards the bottom of the page.
    • Update an email address or a ZIP code or add/remove subject matters of interest.
    Note:

    A telephone number or mailing address is not required.

  9. Can subscribers access the Manage Your Email Subscriptions and Profile page from a location other than an email?
    A. Accessing the Manage Your Email Subscriptions and Profile page from an email is the only way to update an MCSS profile and is also a secure way to update an MCSS profile. Therefore, it is strongly recommended to save at least one email from MCSS, as the “Unsubscribe” link in the email will provide immediate access to the page. Each MCSS email will include this link to the Manage Your Email Subscriptions and Profile page in the footer section.

    Note:

    Do not use the MCSS Subscriber Form to update an email address or a ZIP code or to add/remove subject matters of interest.

  10. What should subscribers do if they are unable to click on the links provided in MCSS emails?
    A. If subscribers are unable to click on the links provided in MCSS emails, it is possible that the links have been disabled because the email client is not configured to receive emails in HTML format. Subscribers should consult with their organization's Information Technology (IT) Services department to remedy the issue.

  11. Who do subscribers contact for additional help with MCSS?
    A. Subscribers should call the Telephone Service Center (TSC) at 1-800-541-5555 for additional assistance.