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ICD-10 Mailbox Closing January 2016

December 23, 2015

On January 1, 2016, Medi-Cal will close the ICD-10 mailbox. Emails sent to the ICD-10 mailbox on or after January 1, 2016, will not receive a response.

Providers who have questions regarding claims or ICD-10 may contact the following:

  • Telephone Support Center (TSC): 1-800-541-5555 or 1-916-636-1200
  • Small Provider Billing Unit: 1-916-636-1275
  • Out-of-State Provider Support: 1-916-636-1960

Regional representative contact information can be found on the Medi-Cal website.

Providers are encouraged to regularly check the Medi-Cal and DHCS websites for updates.