Family PACT Update

May 2020 | Bulletin 152

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1. July 2020 Medi-Cal Provider Seminar

The July Medi-Cal provider seminar is scheduled for July 29 – 30, 2020, at the California Center for the Arts in Escondido, California. Providers can access a class schedule for the seminar by visiting the Provider Training web page of the Medi-Cal Learning Portal (MLP) and clicking the seminar date(s) they would like to attend. Providers may RSVP by logging in to the MLP.

Throughout the year, the Department of Health Care Services (DHCS) and the California MMIS Fiscal Intermediary conduct Medi-Cal training seminars. These seminars, which target both novice and experienced providers and billing staff, cover the following topics:

Providers must register by July 10, 2020, to receive a hard copy of the Medi-Cal provider training workbooks on the date(s) of training. After July 10, 2020, the workbooks will be available only by download on the Medi-Cal Provider Training Workbooks page of the Medi-Cal website.

Note: Wi-Fi will not be provided at the seminar. Please plan accordingly.

Providers that require more in-depth claim and billing information have the option to receive one-on-one claims assistance, which is available at all seminars, in the Claims Assistance Room.

Providers may also schedule a custom billing workshop. To contact the regional representative for your area, providers must first contact the Telephone Service Center (TSC) at 1-800-541-5555 and request to be contacted by a regional representative.

Providers are encouraged to bookmark the Provider Training web page and refer to it often for current seminar information.

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2. New Medi-Cal Provider Website: Implementation Postponed

The Department of Health Care Services (DHCS) is postponing implementation of the new Medi-Cal Provider website and server upgrade for at least two months. This postponement will ensure that vital services remain consistent while DHCS addresses other priority activities.

It is recommended that providers continually check the Medi-Cal website for updates. Providers are also encouraged to subscribe to the convenient and free Medi-Cal Subscription Service (MCSS) to ensure they receive the latest policy news and program updates immediately and regularly.

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3. Medi-Cal Subscription Service Upgrade Coming Soon

The Medi-Cal Subscription Service (MCSS) portal will soon be upgraded with new features added. The new functionality will support increased collaboration between the Medi-Cal Program and Medi-Cal providers and stakeholders. This will allow DHCS to provide the most relevant information to providers electronically and allow providers to engage with the program through discussion groups and multiple communication channels.

Subscribers will continue to be able access the MCSS portal by selecting the link found on the Medi-Cal website splash page. With these new changes, users can expect to be able to:

In addition, the new MCSS portal will enable Medi-Cal to communicate with providers and stakeholders via additional communication channels in the future, such as SMS text, chat and provider community forums.

Provider community forums are a key functionality change, which will allow Medi-Cal to deploy the other types of communication mechanisms as program and business needs arise.

A current example Medi-Cal plans to roll out is the ability for providers and stakeholders to subscribe to threads and receive alerts in the forums to be notified when new posts are added, which will help keep them up to date on important changes.

In the future as needs evolve, Medi-Cal will announce other forum features and capabilities.

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4. Get the Latest Medi-Cal News: Subscribe to MCSS Today

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The Medi-Cal Subscription Service (MCSS) is a free service that keeps you up-to-date on the latest Medi-Cal news. Subscribers receive subject-specific emails shortly after urgent announcements and other updates post on the Medi-Cal website.

Subscribing is simple and free!

  1. Go to the MCSS Subscriber Form

  2. Enter your email address and ZIP code and select a subscriber type

  3. Customize your subscription by selecting subject areas for NewsFlash announcements, Medi-Cal Update bulletins and/or System Status Alerts

After submitting the form, a welcome email will be sent to the provided email address. If you are unable to locate the welcome email in your inbox, check your junk email folder.

For more information about MCSS, please visit the MCSS Help page.

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