Family PACT Update

October 2018 | Bulletin 133

Print Medi-Cal Update
 

1. Grievance Procedures for Family PACT Client Claims of Discrimination

In accordance with Section 1557 of the Patient Protection and Affordable Care Act (ACA), a health care provider must refer a Family Planning, Access, Care and Treatment (Family PACT) client to a grievance coordinator, if applicable, and to the Department of Health Care Services’ (DHCS) Office of Civil Rights in the event that the client makes a claim that the provider has failed to provide covered Family PACT services or unlawfully discriminated in another way on the basis of any of the following characteristics:

The Office of Civil Rights may be contacted by phone, in writing or electronically. To access the appropriate contact information for client claims of discrimination, providers may refer to the Provider Responsibilities section of the Family PACT manual.

This information is reflected in the following provider manual(s):

Provider Manual(s) Page(s) Updated
Family PACT prov res (1–3)
Print Article | Return to Top
 

2. Family PACT Client Eligibility Verification Issue Resolved

An article published January 7, 2016, titled “Family PACT Client Eligibility Verification Issue” informed providers that the Department of Health Care Services (DHCS) was aware of an issue when using the Family Planning, Access, Care and Treatment (Family PACT) Internet Transaction application to inquire about Family PACT client eligibility status.

DHCS has resolved the issue of using the Family PACT Internet Transaction application to inquire about Family PACT client eligibility status. Providers can now use the Internet Transaction application or Automated Eligibility Verification System (AEVS) to verify a Family PACT client’s eligibility.

This information is reflected in the following provider manual(s):

Provider Manual(s) Page(s) Updated
Family PACT hap cards (4, 6)
Print Article | Return to Top
 

3. 2018 Immunization Updates: Flu, Tdap, HepB, Zoster, MMR, Adult Vaccines

A new DUR Educational Article titled “2018 Immunization Updates: Flu, Tdap, HepB, Zoster, MMR, Adult Vaccines” (PDF format) is available on the DUR: Educational Articles page of the Medi-Cal website.

Print Article | Return to Top
 

4. Alert: Mandatory Use of CURES 2.0 Begins October 2, 2018

A new DUR Educational Article titled “Alert: Mandatory Use of CURES 2.0 Begins October 2, 2018” (PDF format) is available on the DUR: Educational Articles page of the Medi-Cal website.

Print Article | Return to Top
 

5. Provider Orientation

Medi-Cal providers applying to become a Family Planning, Access, Care and Treatment (Family PACT) provider are required to attend a Provider Orientation per Welfare and Institutions Code (W&I Code), Section (§) 24005(k). The Provider Orientation training is delivered online and in person and includes information on comprehensive family planning, program benefits and services, client eligibility, provider responsibilities and compliance.

Each provider's service location is required to be certified for enrollment in the Family PACT Program. Applicants who are enrolled in Medi-Cal and in good standing or are pending Medi-Cal enrollment and who have submitted a Family PACT application packet may complete the Provider Orientation to certify a site for enrollment.

Each service location must designate one eligible representative to be the site certifier. The site certifier cannot certify multiple sites.

The medical director, physician, nurse practitioner or certified nurse midwife who is responsible for overseeing the family planning services rendered at the location to be enrolled is eligible to certify the site.

Provider Orientation details and registration information is posted on the Family PACT website at www.familypact.org.

Upcoming In-Person Orientation

Los Angeles
December 11, 2018
10:00 a.m. – 2:00 p.m.
California Endowment
1000 North Alameda Street
Los Angeles, CA 90012

Please contact the Office of Family Planning by phone (916) 650-0414 or email us at ProviderServices@dhcs.ca.gov if you have any questions regarding the orientation process.

Print Article | Return to Top
 

6. Get the Latest Medi-Cal News: Subscribe to MCSS Today

MCSS Logo

The Medi-Cal Subscription Service (MCSS) is a free service that keeps you up-to-date on the latest Medi-Cal news. Subscribers receive subject-specific emails shortly after urgent announcements and other updates post on the Medi-Cal website.

Subscribing is simple and free!

  1. Go to the MCSS Subscriber Form

  2. Enter your email address and ZIP code and select a subscriber type

  3. Customize your subscription by selecting subject areas for NewsFlash announcements, Medi-Cal Update bulletins and/or System Status Alerts

After submitting the form, a welcome email will be sent to the provided email address. If you are unable to locate the welcome email in your inbox, check your junk email folder.

For more information about MCSS, please visit the MCSS Help page.

Print Article | Return to Top


Note:

If you cannot view the MS Word or PDF (Portable Document Format) documents correctly, please visit the Web Tool Box to link to a download site for the appropriate reader.