CHDP Gateway to Health Coverage

December 2017 | Bulletin 158

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1. Phase 1: RTD Generation to Be Discontinued

The Department of Health Care Services (DHCS) is phasing out the generation of Resubmission Turnaround Documents (RTDs) (Form 65-1). The discontinuation of RTDs will both increase claims processing efficiency and reduce costs.

RTDs will be discontinued in multiple phases. The first phase was implemented in November 2017 and the second phase will implement in the first quarter of 2018. The third phase is expected to implement in the second quarter of 2018. The new process will deny claims submitted with questionable or missing information instead of generating an RTD. As DHCS transitions from the use of RTDs to claim denials, providers can expect to receive fewer RTDs. When the project is completed, the use of RTDs will be completely discontinued.

The implementation of each RTD phase-out period will be announced in a future monthly bulletin. Providers are encouraged to routinely check the Medi-Cal website for more information.

In addition, the following Remittance Advice Details (RAD) codes are added to help reconcile provider accounts:

Addition Code Message
9282 Patient sex code missing or invalid.
9283 Attending, referring, or prescribing provider number missing or invalid.
9284 Patient liability information missing or invalid.
9285 Accommodation code missing or invalid.
9286 Cost center code missing/invalid.
9287 Admission date or hour missing or invalid.
9288 Admission date chronologically out of sequence with discharge date.
9289 Discharge date or hour missing or invalid.
9290 Medicare EOMB date billed missing or invalid.
9291 Total charges billed invalid.
9292 Medicare disallowed amount invalid.

This information is reflected in the following provider manual(s):

Provider Manual(s) Page(s) Updated
Part 1 remit cd 9000 (25); remit elect corr 9200 (12–14); remit elect corr rarc (1–4)
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2. Aid Codes for the Medi-Cal State Inmate Program

Effective retroactively for dates of service on or after November 1, 2016, providers may submit claims for the Medi-Cal State Inmate Program (MSIP) with the following aid codes:

MSIP Program Aid Codes
State Medical Parole K2, K3, K4, K5

For additional information, providers can submit questions via email to

This information is reflected in the following provider manual(s):

Provider Manual(s) Page(s) Updated
Part 1
aid codes (9)
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3. VeriFone VX 520 POS Device to Decommission in July 2018

In July 2018, the VeriFone VX 520 Point of Service (POS) device will be decommissioned. Providers may contact the POS Help Desk at 1-800-541-5555 (option 5, followed by option 6) for information about the decommission and for options.

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4. 2018 Medi-Cal Provider Training Schedule

The 2018 Medi-Cal provider training schedule is now available. Providers can access Medi-Cal training information and registration details by clicking on the Outreach & Education slideshow area of the Medi-Cal website homepage or by visiting the Training Calendar web page of the Medi-Cal Learning Portal (MLP).

Training Date Webinar or Seminar Location Address
January 2 – 31 Webinar Information posted on the Medi-Cal website
February 13 – 14 Seminar Ontario
Ontario Airport Hotel & Conference Center
700 North Haven Ave.
Ontario, CA  91764
March 13 Seminar Redding
Red Lion Hotel Redding
1830 Hilltop Drive
Redding, CA  96002
April 18 – 19 Seminar Escondido
California Center For The Arts
340 N. Escondido Blvd.
Escondido, CA  92025
May 15 – 16 Seminar Fresno
Double Tree Hilton
2233 Ventura Street
Fresno, CA  93721
June 5 – 28 Webinar Information to be posted on the Medi-Cal website
July 17 – 18 Seminar Alhambra
Almansor Court
700 S. Almansor Court St.
Alhambra, CA  91801
August 14 – 15 Seminar Sacramento
Sacramento Marriott
11211 Point East Drive
Rancho Cordova, CA  95742
September 18 – 19 Seminar Long Beach
Long Beach Marriott
4700 Airport Plaza Drive
Long Beach, CA  90815
October 16 – 17 Seminar Concord
Crown Plaza
45 John Glen Drive
Concord, CA  94520
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5. January 2018 Medi-Cal Provider Training Webinars

Beginning January 2, 2018, and continuing throughout the month of January, Medi-Cal providers may participate in provider training webinars:

Providers will be able to print class materials and ask questions during the training sessions. Recorded webinars will be archived and available for on-demand viewing from the MLP.

To view the webinars, providers must have internet access and a user profile in the MLP. Detailed instructions about the registration process and how to access webinar classes are available on the Outreach & Education web page of the Medi-Cal website.

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6. Get the Latest Medi-Cal News: Subscribe to MCSS Today


The Medi-Cal Subscription Service (MCSS) is a free service that keeps you up-to-date on the latest Medi-Cal news. Subscribers receive subject-specific emails for urgent announcements and other updates shortly, after posting on the Medi-Cal website.

Subscribing is simple and free!

  1. Go to the MCSS Subscriber Form
  2. Enter your email address and ZIP code
  3. Customize your subscription by selecting subject areas for NewsFlash announcements, Medi-Cal Update bulletins and/or System Status Alerts

After submitting the form, a welcome email will be sent to the provided email address. If you are unable to locate the welcome email in your inbox, check your junk email folder.

For more information about MCSS, please visit the MCSS Help page.

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