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Medi-Cal Benefits Identification Card (BIC): Frequently Asked Questions

In commemoration of Medi-Cal’s 50th anniversary, the Benefits Identification Card (BIC) has been redesigned. The new BIC design, featuring the California poppy, will be provided to newly eligible recipients and recipients requesting replacement cards.

Providers are responsible for verify the recipient is eligible for services and is the recipient to whom the card was issued. Both BIC designs should be accepted by providers.

    
BIC BIC
"Poppy" design "Blue and White" design

FAQs:

  1. If a patient has both the “poppy” and “blue and white” cards, which card should I use to verify eligibility?

    A. Please use the card with the latest issue date, which in this specific situation is the “poppy” card. You are responsible for verifying that the recipient is eligible for services and is the recipient to whom the card was issued.

  2. When do we expect the roll out of the new BIC?

    A. The roll out of the new BIC is anticipated to begin mid-September 2016. Please continue to check the Medi-Cal website for updates and/or join the Medi-Cal Subscription Service (MCSS) to receive the updates in your inbox.

  3. The patient has the “blue and white” card. Is it still valid?

    A. Yes. You are responsible for verifying that the recipient is eligible for services and is the recipient to whom the card was issued.

  4. If a family unit has a mix of “poppy” and “blue and white” cards, what am I supposed to do?

    A. Each patient can continue to use the card in their possession. There is no need for a patient to request a “poppy” card. You are responsible for verifying that the recipient is eligible for services and is the recipient to whom the card was issued.

  5. The “poppy” card design is a departure from the “blue and white” design. Can I deny care to the patient?

    A. No. The “poppy” card is the new design of the BIC. You are responsible for verifying that the recipient is eligible for services and is the recipient to whom the card was issued.

  6. Who will receive a new card?

    A. Newly eligible recipients and recipients requesting replacement cards.

  7. What if my patient's card gets lost or stolen?

    A. The patient should contact their county welfare office.