To access the DETEC – Enroll Recipient online form, a search must first be done for the recipient you are trying to enroll. Enter at least the first two letters of her last name, enter her date of birth, and click the Search button (Figure 7). Enter the date of birth in the following format: MM/DD/YYYY. For example, November 1, 1953 would be entered as 11/01/1953.

When you do the search, a number of things can happen:

1. If the recipient is found in the database, the recipient information will be shown at the bottom of the DETEC - Search Recipient screen. Click the Recipient ID number to access the recipient’s DETEC – Recipient Information screen.
2. If the recipient is not found in the database, a message will appear suggesting a new search switching the month and day of birth (if the day is between 1 and 12) and/or switching the first and last names, if both have been entered (Figure 8).
3. If after switching birth month and day, and/or first and last name, the recipient is still not found, you may click the Add New Recipient link at the bottom right of the screen to access the DETEC - Enroll Recipient online form. See the DETEC-Enroll Recipient section for instructions on completing the DETEC - Enroll Recipient online form.
4. If multiple recipients are identified as a result of the search, click the Recipient ID to access the DETEC - Recipient Information screen for any previously enrolled recipient to compare the recipient information with the recipient you are searching for.

Search results are matched to the provider and marked “You” and “Other” (Figure 9).

If the recipient ID number and name is a match and marked “You,” select the record by clicking the Recipient ID.

If the recipient information matches but the record is marked “Other,” select the record and see the Add New Record section for instructions on creating a record for this recipient.

Note: Unless you are sure this is a new recipient, use the Existing Recipient ID and record. If you continue with a new enrollment of someone matching an Existing Recipient, you will be required to provide a reason you are not using the existing record.

If the recipient is not found, but you know she was enrolled previously, here are some tips before enrolling her again and creating a new ID number:

• If your search included more than two letters of the last name, re-enter using just the first two letters of the last name in the Last Name field.
• Ask the recipient if she has a copy of her old ID card.
• Check the medical chart for a copy of the old ID card.
• If the recipient’s ID card is available, enter the complete recipient ID in the Recipient ID field and click Search.
• Ask if the recipient may have used another last name or date of birth.
• Try entering the first two letters of the first name in the Last Name field (the last and first names may have been reversed when entered previously).
• Try switching the month and day of birth, if the day of birth is between 1 and 12 (the month and day may have been reversed when entered previously).

Note: The PCP will only have access to recipient data for which that PCP has entered.

Figure 7: DETEC - Search Recipient screen

Figure 8: DETEC - Search Recipient screen with no match found

Figure 9: DETEC - Search Recipient screen showing a match