The following directory lists the help desks and touch-tone interactive response systems that providers may call for Medi-Cal information or assistance. See the corresponding telephone numbers and hours of operation on the following page.


For Assistance With

Contact

Billing Instructions or Other Inquiries Not Listed Below

TSC

Billing Inquiries by Recipients (only)

BCTG

Claim Adjudication

Claim Status
General Inquiries
Pharmacy Online (Paid or Denied Claims)
Warrant Information



PTN
TSC
TSC
PTN

Enrollment

Electronic Billing
General Inquiries
In-State and Border Providers
Out-of-State Providers
POS Network

 

TSC
TSC
DHCS
OOS
TSC

Manuals and General Information

Automated Eligibility Verification System (AEVS) User Manual
Automated Remittance Data Services (ARDS) Manual **
Computer Media Claims Technical Manual **
Internet Professional Claim Submission (IPCS) User Guide
Point of Service Network Interface Specifications **
Point of Service (POS) Device User Guide **
Provider Manual (In-state and Border Providers)

 

TSC
TSC
TSC
TSC
TSC
TSC
TSC

Recipient Eligibility Verification

AEVS, POS Device, Internet or Third-Party User Support –
   Eligibility Verification, Medi-Service, or SOC Transactions
Internet Batch Eligibility Application–
   Eligibility Verification
Telephone Inquiry
Telephone Inquiry (Non-Medi-Cal Providers)

 


TSC

TSC
AEVS
SAEVS

Treatment Authorization Request (TAR)

Authorization
Denial
General Inquiries
Status
Submission (General)

 

TAR field office
TAR field office
TSC
PTN
TAR field office

** Includes information about software development and/or distribution.