Beneficiary Correspondence*
and Telephone Group
8 a.m. – 5 p.m., Mon – Fri

BCTG

1-916-636-1980

Recipients Only – Billing Questions

DHCS Provider Enrollment
8 a.m. – 5 p.m., Mon – Fri

DHCS

1-916-323-1945

All Providers

Border Provider Line*
8 a.m. – 5 p.m., Mon – Fri

Border

1-916-636-1200

Border Providers, Out-of-State billers billing for in-state providers

Out-of-State Provider Line*
8 a.m. – 12 p.m., 1 p.m. – 5 p.m., Mon – Fri

OOS

1-916-636-1960

Provides services to California recipients in areas that are not within California borders

Telephone Service Center*
8 a.m. – 5 p.m., Mon – Fri

TSC

1-800-541-5555

In-state Medi-Cal Providers

Computer Media Claims (CMC)

Fee-For-Service/ Managed Care Providers:
Health Access Programs (HAP):
Obstetrics or
Comprehensive Perinatal Services Program (OB/CPSP)

Family PACT

Cancer Detection Programs: Every Woman Counts

Special Program Providers:
Adult Day Health Care (ADHC)

California Children’s Services/Genetically Handicapped Persons Program (CCS/GHPP)

Children’s Treatment Program (CTP) or
Child Health and Disability Prevention Program (CHDP)

Expanded Access to Primary Care Program (EAPC)

Local Educational Agency (LEA)

Telephone Service Center*
6 a.m. – 12 a.m., Mon – Fri, 7 days a week

TSC

1-800-541-5555

POS Help Desk
Internet Help Desk

Treatment Authorization
Request (TAR) Field Offices

TAR

Refer to the TAR Field Office Addresses section in the Part 2 manual.

Automated Eligibility
Verification System
2 a.m. – 12 a.m., 7 days a week

AEVS

1-800-456-2387

In-state Medi-Cal Providers

1-800-866-2387

Out-of-State, Border Providers

Supplementary Automated
Eligibility System*
2:30 a.m. – 12 a.m., 7 days a week

SAEVS

1-800-541-5555

In-state Non-Medi-Cal Providers and Intermediaries

1-916-636-1990

Out-of-State, Border, Local
Providers+

Provider Telecommunications
Network (PTN)
2:30 a.m. – 12 a.m. , 7 days a week

PTN

1-800-786-4346

In-state Medi-Cal Providers

1-916-636-1950

Out-of-State, Border, Local
Providers+