Contact Information

Assistance Available

Telephone Service Center (TSC)
1-800-541-5555
8 a.m. – 5 p.m., Monday – Friday

POS/Internet Help Desk
6 a.m. – midnight, 7 days a week

Computer Media Claims Help Desk ( CMC)
8 a.m. – 5 p.m., Monday – Friday

• Cancer Detection Programs: Every Woman Counts, Family PACT, OB, CPSP, PE, BCCTP
• Billing assistance, Claim Status
• Request representative onsite technical assistance
• General Medi-Cal issues
• Medi-Cal provider enrollment
• PIN requests
• Web site questions
• BCCTP application assistance
• CMC claims submission and technical assistance

Regional Contractor

A complete list of contractors is located on the Cancer Detection Programs: Every Woman Counts Web site:
www.dhs.ca.gov/cancerdetection/regionalcontractors.htm

• Program information
• Technical assistance to implement program requirements
• Information about professional education and other events
• Collaboration with other providers in the region
• Program-related quality improvement initiatives
• Cancer Detection Programs: Every Woman Counts online forms assistance

• Consumer program information

Cancer Detection Programs: Every Woman Counts in collaboration with San Diego State University Quality Assurance Project.
Web site: http://qap.sdsu.edu

• Provider clinical resources
• Breast Diagnostic Algorithms
• Provider training opportunities

Breast and Cervical Cancer Treatment Program (BCCTP) Eligibility Specialist
1-800-824-0088
8 a.m. – 5 p.m., Monday – Friday

• BCCTP eligibility
• Eligibility policy questions
• BCCTP application questions
• Information about BCCTP

Cancer Detection Programs: Every Woman Counts Consumer Line
1-800-511-2300
Operated by the Northern California Cancer Center (NCCC)
9 a.m. – 7 p.m., Monday – Friday

• Information on women’s cancer screening services
• Eligibility for free women’s cancer screening services
• Referrals to providers of women’s cancer screening services
• Assistance available in English, Spanish, Mandarin, Cantonese, Vietnamese and Korean

Cancer Detection Programs: Every Woman Counts section of the Medi-Cal Provider Manual.

• Cancer Detection Programs: Every Woman Counts requirements and approved procedures
• Medi-Cal billing policy and guidelines