Cancer Detection Programs: Every Woman Counts

Help Desk

Telephone Number Assistance For

Beneficiary Correspondence*
and Telephone Group
8 a.m. – 5 p.m., Mon – Fri

BCTG

(916) 636-1980

Recipients Only – Billing Questions

DHCS Provider Enrollment
8 a.m. – 5 p.m., Mon – Fri

DHCS

(916) 323-1945

All Providers

Border Provider Line*
8 a.m. – 5 p.m., Mon – Fri

Border

(916) 636-1200

Border Providers, Out-ofState billers billing for in-state providers

Out-of-State Provider Line*
8 a.m. – 12 p.m., 1 p.m. – 5 p.m., Mon – Fri

OOS

(916) 636-1960

Provides services to California recipients in areas that are not within California borders

Telephone Service Center*
8 a.m. – 5 p.m., Mon – Fri

TSC

1-800-541-5555

In-state Medi-Cal Providers
Computer Media Claims (CMC)
Fee-For-Service/ Managed Care
     Providers
Health Access Programs (HAP):
     Obstetrics or Comprehensive
         Perinatal Services Program
         (OB/CPSP)
     Family PACT
     Cancer Detection Programs:
         Every Woman Counts

Special Program Providers:
     Adult Day Health Care (ADHC)
     California Children’s Services/
          Genetically Handicapped Persons
          Program (CCS/GHPP)
     Children’s Treatment Program (CTP)
          or Child Health and Disability
          Prevention Program (CHDP)
     Expanded Access to Primary Care
          Program (EAPC)
     Local Educational Agency (LEA)

Telephone Service Center*
6 a.m. – 12 a.m., Mon – Fri, 7 days a week

TSC

1-800-541-5555

POS Help Desk
Internet Help Desk

Treatment Authorization
Request (TAR) Field Offices

TAR

Refer to the TAR Field Office Addresses section in the Part 2 manual.

Interactive Response Systems

Automated Eligibility
Verification System
2 a.m. – 12 a.m., 7 days a week

AEVS

1-800-456-2387	In-state Medi-Cal Providers
1-800-866-2387	Out-of-State, Border Providers

Supplementary Automated
Eligibility System*
2:30 a.m. – 12 a.m., 7 days a week

SAEVS

1-800-541-5555	In-state Non-Medi-Cal Providers and Intermediaries
(916) 636-1990	Out-of-State, Border, Local Providers+

Provider Telecommunications
Network (PTN)
2:30 a.m. – 12 a.m. , 7 days a week

PTN

1-800-786-4346	In-state Medi-Cal Providers
(916) 636-1950	Out-of-State, Border, Local Providers+

+ Local Medi-Cal providers are those who can call without paying toll charges.
* Bilingual (English/Spanish) operators are available.

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